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When you sign up or make a purchase, we only ask for your full name, date of birth, email address, home address, and payment information. SSL/TLS protocols encrypt these details so that they can't be intercepted or used by anyone outside.
Documented information is only used for checking accounts, managing transactions, sending out promotional updates, meeting licensing authority requirements, and helping customers. All of the steps follow the latest rules for protecting data set by the GDPR, the MGA, and the government.
Client records are kept in separate databases that only authorised people can access with multi-factor authentication. Data is kept only during legal and regulatory periods, after which it is deleted automatically.
Payment processors and software solutions that work with us only get the information they need to do their jobs. Every third-party company is legally required to follow the same rules for protecting information.
Every registrant can ask for their records to be changed, limited, or deleted by contacting support through secure channels. Written requests usually get a response and a solution within 30 days, unless there are specific exceptions in the law.
As part of our promise to keep user records safe, we do regular audits, intrusion tests, and security updates. Multi-layered firewalls and real-time monitoring platforms make sure that data is safe at all levels.
You can email the Data Protection Officer at [email protected] if you have any questions or concerns about how to keep your information safe.
The platform only collects personal information when users sign up, verify their identity, make a purchase, or use certain cookies that keep the session secure. Full name, birth date, contact information, payment information, IP address, and device signatures are some of the types of data that are collected. We only ask for the information we need to verify users, run the platform, fight fraud, and follow the law. The purpose of the data collected is to help with managing user accounts, making sure transactions are correct, making sure users are of legal age, checking eligibility for promotions, and resolving disputes. Third-party service providers that help with payments or authentication can only access information that is required by law and by their contracts.
Licensing authorities and financial regulators require that personal records be kept for at least five years after the account is closed. After that, all records are safely deleted from active databases and backups, except when the law requires them to be kept for tax or investigation purposes.
People can ask to see their stored information, change information that is no longer accurate, or start the process of deleting it at any time (as long as there are no outstanding regulatory retention periods). Account settings always let you choose not to receive tracking cookies, promotional messages, or other non-essential communications.
Communication is protected by end-to-end encryption with TLS 1.3, and sensitive data fields in databases are hashed and tokenised. Routine audits, penetration tests, and limiting employee access all help to make protection protocols stronger. Incident response teams keep an eye on things and respond to unusual activity within set time frames.
If processing information requires moving data across borders, those moves must follow the European Union's General Data Protection Regulation (GDPR) or similar rules. Data-sharing agreements and assessed adequacy standards make sure that the same level of protection is in place as in the user's home country.
To register, you need to give basic information like your name, address, phone number, date of birth, and email address. When you want to add money to an account or take money out, you have to give more information, such as your billing address, credit or debit card numbers, bank account information, and payment provider credentials. System logs automatically record IP addresses, device information, browser types, session length, and geolocation if it is allowed.
Collected records help confirm someone's identity, protect against fraud, and follow laws against money laundering. Tracking user activity helps find unauthorised access and keeps the company in line with rules about self-exclusion and responsible gambling. Only users who choose to receive relevant messages and personalised promotional offers have their communication preferences recorded.
Strict access controls make sure that only authorised people can handle sensitive information. Encryption is good for all stored records, whether they are being sent or not. We do regular reviews and audits to make sure we follow GDPR, UKGC, and other relevant jurisdictional standards.
Users are strongly encouraged to use different passphrases, check their account activity often, log out after each session, and let customer support know right away if they see any unauthorised activity. If you have the option to use multi-factor authentication, you should definitely do so.
All player data is protected with multiple layers of encryption that are designed to keep it safe from unauthorised access while it is being sent and stored. Each sensitive transaction–including registration, account authentication, and financial activity–is shielded by Transport Layer Security (TLS) version 1.3, offering 256-bit cryptographic protection. This protocol is recognized for its resilience against interception and supports forward secrecy by frequently rotating session keys. Stored data–including identification documents and payment details–is immediately encrypted with Advanced Encryption Standard (AES) using a 256-bit key length. This approach ensures that, even if storage devices are compromised, the underlying content is unreadable without decryption privileges. Access logs and system architecture are frequently audited to ensure compliance with ISO/IEC 27001 specifications and relevant local frameworks such as the General Data Protection Regulation (GDPR). Hardware Security Modules (HSMs) are used to manage decryption keys. These modules are kept in secure places where only certain people can get to them. The key lifecycle includes regularly changing cryptographic keys to reduce the risk of exposure in case of a breach. Every key operation is recorded and watched for strange behaviour, which lowers the risk of credential misuse even more.
| Data Type | In Transit | At Rest | Standard for Key Management | Compliance |
| Standard | TLS 1.3, 256-bit | AES-256 | HSM, Key Rotation | GDPR, ISO/IEC 27001 |
| Payment Data | TLS 1.3, 256-bit | AES-256, Tokenisation | HSM that is PCI DSS Certified | PCI DSS, GDPR |
| Session Data | TLS 1.3 with Perfect Forward Secrecy | Temporary Key Storage | Key Expiration Automatically | Users of ISO/IEC 27001 |
Users of ISO/IEC 27001 should use unique, complicated passwords and turn on two-factor authentication as extra security measures. Support staff regularly review cryptographic deployments, adapting them to changing compliance mandates and best practice recommendations from cybersecurity auditors.
Individuals have the right to request detailed information about the personal records held by the platform. To initiate such requests, users must submit a written query through the official contact form, providing verifiable identification. The support team processes all inquiries within 30 days, as stipulated by regional data regulations such as the GDPR and the UK Data Protection Act. In cases where access is granted, a secure report is delivered via an encrypted communication channel. This report has information about collected identifiers, logs of account activity, records of transactions, and disclosures of sharing with third parties. We don't share any private information with outside parties unless the law requires it. You can delete personal records unless rules, contracts, or fraud prevention rules say you can't. Users should know that deactivation requests permanently delete all account information, preferences, and activity logs, making it impossible to get back in. A confirmation response from the registered email address must confirm these actions. The claimant is clearly told about any exceptions to deletion, such as unpaid debts or legal holds.
The DPO makes sure that everyone follows the rules for compliance in their area, that communication is clear, and that every request for access or erasure is answered quickly. Users are encouraged to keep their personal information up to date and to report any suspected unauthorised use of their profiles right away to avoid delays. All requests regarding information access or removal are subject to audit trails, maintaining the integrity of user requests and protecting against unauthorized alterations.
All newly registered members must undergo a rigorous Know Your Customer (KYC) process. This includes checking official ID documents, proof of address, and, for big transactions, proof of who owns the payment method. Also, periodic re-verification may happen when there are big changes to an account or transactions that are out of the ordinary.
Access to accounts is protected using two-factor authentication (2FA), which requires a one-time code delivered via SMS or an authentication app, in addition to username and password. Dormant accounts and failed login attempts will immediately send a notification and temporarily suspend the account until the user's identity is confirmed.
Real-time monitoring can spot suspicious activities like quick changes in where money is being withdrawn, logins from strange places, or a lot of transactions happening at once. Machine learning algorithms flag anomalies, prompting intervention by the risk management team.
Important changes, such as changing personal information or resetting security credentials, need extra proof of identity or a live video call. If there are any inconsistencies during these processes, automatic restrictions are put in place.
Checking account information against global databases on a regular basis helps find known fraud patterns and blacklisted entities. When fraud is found, partnerships with top cybercrime monitoring groups make it possible to act quickly.
Users should choose strong passwords, not share their login information, and report any signs of unauthorised access right away. Regular security awareness campaigns teach members about common ways that identity thieves get what they want, like phishing and social engineering.
To make sure that only people who are 18 years old or older can register and take part, strict age verification rules are in place. Every application for a new account must go through mandatory documentation checks. These checks require a valid government-issued ID and, in some cases, proof of address. Automated systems check the data you give them against global databases, which lowers the chance of getting false information. All account holders undergo initial age validation at the registration stage, with further checks triggered by large transactions or withdrawal requests. If there are any inconsistencies or doubts, the account will be suspended right away while the matter is looked into further. There is ongoing monitoring to find minors who are trying to break the rules by using fake or proxy identification.
There are a number of tools that users can use to encourage balanced play:
All personnel are routinely trained to recognize problematic behavior and are equipped to interact discreetly with those exhibiting signs of excessive participation. You can see external support groups like GamCare and Gambling Therapy all over the platform, and there are direct links to them for easy access. Independent audits that are done on a regular basis show that the company always follows UK Gambling Commission rules about the age of players and preventing harm.
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